Subject: R: Warranty
From: Laila Cilloni <[email-masked]>
To: Brock Over <[email-masked]>
Cc: Stefano Degliesposti <[email-masked]>
Date: Thu, 8 Aug 2024 12:07:33 +0000

Dear Brock,
Thank you for your mail and for your infos; we are really sorry for this info.
We confirm we will grant you the warranty on this.
Pls, keep us posted, thank you.

Kindest regards,

[Immagine che contiene simbolo, logo, Carattere, Elementi graficiDescrizione generata automaticamente]

[Immagine che contiene logo, simbolo, Elementi grafici, designDescrizione generata automaticamente]<https://www.linkedin.com/company/cri-man-spa/>[Immagine che contiene logo, Elementi grafici, Carattere, simboloDescrizione generata automaticamente]<https://www.youtube.com/@cri-man>

Laila Cilloni
Export Sales

E-mail: [email-masked]<mailto:[email-masked]>
Phone: +39 0522 732204
Web site: www.cri-man.com<http://www.cri-man.com/>
Via del Lavoro 9/A, 42015
Correggio RE, Italy
P.Iva: 01923430357
SDI: A4707H7

NOTA DI RISERVATEZZA
La presente comunicazione è destinata esclusivamente al soggetto indicato più sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi è proibita, salvo che non sia stata espressamente autorizzata. Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. Per ogni domanda scrivete a [email-masked]<mailto:[email-masked]>
Present communication is addressed to the here above specified recipient and/or other subject allowed to receive it. It contains confidential and highly reserved information. It is strictly forbidden to diffuse these information if not allowed by the sender. If you received this communication by mistake, you are invited to inform the sender and delete any evidence from your informatic system and/or support. For any info concerning it, please send request to [email-masked]<mailto:[email-masked]>
Please Consider the Environment before printing this Email

Da: Brock Over <[email-masked]>
Inviato: mercoledì 7 agosto 2024 21:13
A: Laila Cilloni <[email-masked]>
Cc: Stefano Degliesposti <[email-masked]>
Oggetto: Warranty

Laila,

  This is very URGENT, our customer mixer came in to be looked at before its 5000 hour service. We found oil in the motor and when tested was only showing 181.0 Megs. If more pictures are needed, please let me know asap. Customer will be local tomorrow would like to determine if were able to replace this mixer with our stock and then go about warranty. Sorry for the urgency before the holidays.

TBM 7.5 M13543

Date of installation:  Jan 15 th
Date pulled for inspection: August 6 th
Total runtime hours 4715
Suspected failure would be lip seal 1.00351 allowed oil to pass into the motor.

Thanks,
Brock